What do we include in your clean?
All cleaning materials excluding the mop and vacuum cleaner is provided for your clean.
What do you clean in my home?
Our cleaning checklist can be found in the section "More Information ".
Do you use environmentally friendly products?
Yes, all our products are environmentally friendly, and all feature the Svanen mark.
Do you visit my home before the first clean?
Yes, we do. We always provide one free clean before your first paid visit. This allows our cleaner to ensure the estimated cleaning time of your home is correct. And also allows the customer to ask any questions before their first paid clean.
Can I be home during the cleaning?
Yes, we would love the company! However, we will usually ask all customers to find a quiet area in the home. This will allow our cleaners to ensure they finish within your quoted cleaning time.
Can I clean my home before I arrive?
Absolutely not! We are hired to clean YOUR PLACE! Enjoy your day and later relax in your sparkling clean home.
Can I have pets home during the cleaning?
Yes, no problem. However, the customer must ensure all pets are not preventing our cleaners work and most importantly guarantee a safe working environment.
What should I do when my cleaner arrives?
Say hi, we don't bite. It is the companies ethics to ensure all staff can communicate with their clients. Don't be afraid to ask any questions. Our cleaners are professional and want to do the best job possible.
What happens if the cleaner is late/has not arrived?
We at YOUR PLACE always notify the customer 24 hours before their scheduled visit. Your cleaner will also notify you of their arrival 1 hour before entering your home and will also keep you updated while travelling to your home. However, if in the unlikely case that your cleaner is late, then we would seek to resolve this situation immediately.
Are the cleaners insured?
Yes, all cleaners are covered by liability insurance. Any damage caused by our cleaners will be liable for reimbursement.
How do I become a client?
Simple. Get your estimated quote online and book your clean. We will contact you within 24 hours.
How quickly do you get started?
Your first clean will be seven days after your booking or other if discussed and agreed with a member of our team.